About Us

History

Hilbert and Lillian Knueppel founded Knueppel Pharmacy in 1955. In 1972 ownership was transferred to their son, Richard Knueppel. Under his ownership, the business evolved from a pharmacy selling greeting cards and candy to a pharmacy with home medical equipment. Then in 2003, the business, now Knueppel HealthCare Services, Inc. (KHS) was purchased by his son, William Knueppel, and Cindy Ciardo. We are proud to say that we remain family-owned and operated and now have two convenient locations in Southeastern Wisconsin--West Allis and Racine.

The pharmacy is long-gone, but KHS has expanded to include high-tech, assistive rehab equipment and custom fabrication, as well as home modifications for people with disabilities or those wishing to age in place. On the softer side, KHS boasts the largest women’s health and compression therapy business in Wisconsin.

KHS remains very committed to the communities we serve. We feel strongly about providing continuing education for our staff, and sharing that knowledge with our clients and healthcare professionals. Our staff is required to be certified and attend a myriad of training seminars annually. We regularly present educational in-services for healthcare professionals on a variety of topics addressing the medical equipment and supply needs of those recovering from surgery, as well as the injured, elderly and disabled. In addition, we support and participate in many organizations that educate consumers and healthcare professionals, increase awareness of healthcare related issues within the medical community, and advocate improvements within our industry.

We believe that informed clients and healthcare providers will make better decisions about the products and services they receive or recommend. We know that making educated choices results in better compliance and treatment success, positively impacting comfort, safety, well-being, and total rehabilitation.

Experience and Qualifications

• Family-owned and operated, serving Southeastern Wisconsin since 1955
• Accredited by the Accreditation Commission for Healthcare (ACHC)
• Certified by Certified Environmental Access Consultants (C.E.A.C.)
• Certified by the Board for Orthotist/Prosthetist Certification (BOC)
• Certified by the American Board for Certification (ABC)
• Credentialed by the Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
• Certified by the National Registry of Rehabilitation Technology Suppliers (NRRTS)
• Clinical Personnel on Staff: ATP, CRTS, LPN, PTA, ABC & BOC Orthotists & Fitters

Associations:

• Accessible Home Improvement of America (AHIA)
• Wisconsin Association of Medical Equipment Suppliers (WAMES)
• Continuing Care Coordinators of Greater Milwaukee (CCC)
• US Rehab

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Mission Statement

Our mission at Knueppel HealthCare Services is to ensure that you have an exceptional customer service experience. We are committed to working with you in a compassionate and respectful manner to provide products and services appropriate for your individual needs.

Vision Statement

• To promote awareness and understanding within the community regarding relative healthcare issues by providing access to educational resources
• To continually monitor the quality of service we provide our clients through our performance improvement program
• To remain a leader in the healthcare industry by encouraging the continuing education and personal development of our staff, offering innovative healthcare products, and embracing new technological advances within the industry
• To ensure the continuity of care through our team approach of developing and maintaining open, working relationships with clients, caregivers and healthcare professionals

Core Values

We are committed to the following core values and work daily through management leadership and peer-mentoring to live these moral principles, helping us to provide the best possible service to all of our clients

• Compassion and understanding
• Courage
• Creativity and innovation
• Honesty, integrity and respect
• Performance excellence and product knowledge
• Teamwork

Code of Ethics

• To provide quality healthcare services, equipment and products in a safe, efficient, ethical and caring manner regardless of race, creed, color, gender, age or sexual preference.
• To treat all our clients with respect and dignity and to protect their privacy and confidentiality at all times.
• To abide by federal, state, and local laws, statutes, rules, regulations, ordinances; and federal, state and private payor healthcare program requirements.
• To conduct business professionally and properly and to do our best to prevent any fraud or abuse of federal, state or private payor healthcare programs.
• To fulfill our obligation to screen, test, manage and evaluate personnel.
• To fulfill our obligation to conscientiously orient employees about their roles and about company policies and procedures.
• To provide ongoing educational opportunities to continually improve and increase their knowledge and skills ensuring their competency when working with our clients.
• To adhere to standards of integrity in advertising, marketing, billing practices, and managing the services we offer.
• To not knowingly misrepresent the relationship of Knueppel HealthCare Services, Inc. to other healthcare providers, institutions, or payers.
• To take appropriate precautions necessary to ensure the safety of our employees and clients.